When Free Doesn’t Always Mean Effortless: 4 Tips for Using WiFi on the Road

My computer “saw” the network, but it wouldn’t connect. For another 10 agonizing minutes, I tried to get into the zone, but was denied at every click. I asked a gate agent for help, and she offered to phone a tech-support line. No one answered. I asked several airport employees what to do. No one had a clue.

My search for wireless access had stalled, and with my battery running down, I put my PC away for the flight. (Microsoft.com)